Our representative will call your insurance company to verify benefits and determine deductible and co-pay amounts. Following completion of this process, you will be given an estimate of charges based on the procedure(s) which are scheduled by your physician. Our policy is that deductible and co-pay amounts be paid on or before your procedure date. You will receive a phone call from us regarding the amount to pay based on the information received from your insurance company at the time benefits were verified. Physician charges as well as facility fees will be collected the day of your surgery. Charges for anesthesiology and pathology will be billed separately. If you have not received a call from us regarding your deductible and coinsurance amounts within 24 hours of your procedure and you know your plan benefits will require a payment, please call and ask to speak with our Insurance Verification Clerk.
We will submit a claim to your insurance carrier based on the actual procedure(s) performed at the time of surgery. The performance of additional or fewer procedures than scheduled, could result in a higher or lower total bill. We strongly encourage you to personally contact your insurance company about your upcoming procedure. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your procedure date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
Payment is full on your account is due within 60 days from your date of service. Please contact your insurance company directly if you experience any delays. YOU are responsible for guaranteeing payment on your account and being aware of your individual policy restrictions and benefits.
Your insurance company, including Worker’s Compensation, auto (no fault) and personal injury, is legally responsible to you. Our relationship is with you, our patient, not your insurance company. Consequently, all charges incurred are your responsibility. The obligation to assure payment in a timely manner lies with you regardless of what your insurance company chooses to do. You should normally receive a response from your insurance company within 30 days of your date of service. If you experience a delay, it is expected that you contact your insurance company to check the status of your claim and to expedite payment. Please call our Business Office at 501-604-3691 if you encounter a problem with your insurance company and need our assistance.
The OrthoArkansas Surgery Center accepts cash, checks and certain credit cards. Payment by personal check, greater than $500, will not be accepted the day of surgery. Please check with us to verity which credit cards are acceptable.
Thank you for using OrthoArkansas for your upcoming surgery. Our goal is your satisfaction with our service. Please feel free to call us at any time regarding your account.